LG - LG SIGNATURE 31 cu. ft. Smart wi-fi Enabled InstaView® Door-in-Door® Refrigerator

2.1 | 11 Reviews

LG SIGNATURE 31 cu. ft. Smart wi-fi Enabled InstaView® Door-in-Door® Refrigerator

Name: LG SIGNATURE 31 cu. ft. Smart wi-fi Enabled InstaView® Door-in-Door® Refrigerator
Brand: LG
Price: 8799.95 USD
Availability: InStock
Rating: 2.1 (11 reviews)

LG URNTS3106N

Features

LG SIGNATURE
See your favorites with a knock on the InstaView® window without opening the door
Open your door hands-free with the Auto Open Door™
Automatically open your fridge and control settings tailored to you with ThinQ® voice control

Quick Specs

Type: Refrigerator
Style: Freestanding
Has Freezer: Yes
Configuration: French Door Refrigerator
Width: 35.87"
Height: 70.25"
Depth: 29.75"
Energy Star Rated: Yes
Refrigerator Size: 30.8 (cu. ft.)
Fresh Food Capacity: 18.8 (cu. ft.)
Freezer Capacity: 12 (cu. ft.)
Icemaker: Yes
Dispenser: Yes
Counter Depth: Yes
Sabbath Mode: Yes
WiFi Connected: Yes

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Regular Price

No Extended Warranty

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Custom Chill™ Pantry

The wide and deep versatile pantry is available with different temperature settings for storing a wide range of foods from meats to fresh produce.

FRESHShield™ Cooling

Cold air is automatically released from ducts located at the top of the refrigerator to form a cold air barrier.

The Finest Black Diamond Sheen

The Knock-On Magic Space door is made of Belgian black diamond glass, and emits light of a uniquely alluring hue.

Platinum Fresh Wall

Stainless steel interior helps maintain cold air while providing an upscale look with premium interior design.

Textured Steel™ Finish

Full stainless steel body with a scratch-resistant textured finish makes for an impeccable exterior design, enhancing its minimalist style to the fullest.

Stunning Yet Durable Finish

The full stainless steel body with a scratch-resistant textured finish brings a clean and modern aesthetic to your kitchen and withstands all flaws.

Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Auto Open Door™

Auto Open Door™ feature is a smart sensor detector at the foot of the refrigerator that opens the door automatically. Just step on the "Door Open" light projection on the floor in front of the refrigerator and the door gently opens.

Auto Open Drawer™

Freezer drawers glide out automatically, and gently, in response to opening the freezer doors, providing easy reach. Drawers seamlessly glide back in response to closing the freezer doors. Watch the Full Movie

ThinQ®

By analyzing usage patterns, ThinQ® delivers an optimized and tailored user experience, from ramping cooling performance and ice making during peak times to conserving energy during times of inactivity through the ThinQ® App.

Custom Chill™ Pantry The wide and deep versatile pantry is available with different temperature settings for storing a wide range of foods from meats to fresh produce.

FRESHShield™ Cooling Cold air is automatically released from ducts located at the top of the refrigerator to form a cold air barrier.

The Finest Black Diamond Sheen The Knock-On Magic Space door is made of Belgian black diamond glass, and emits light of a uniquely alluring hue.

Platinum Fresh Wall Stainless steel interior helps maintain cold air while providing an upscale look with premium interior design.

Textured Steel™ Finish Full stainless steel body with a scratch-resistant textured finish makes for an impeccable exterior design, enhancing its minimalist style to the fullest.

Stunning Yet Durable Finish The full stainless steel body with a scratch-resistant textured finish brings a clean and modern aesthetic to your kitchen and withstands all flaws.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Auto Open Door™ Auto Open Door™ feature is a smart sensor detector at the foot of the refrigerator that opens the door automatically. Just step on the "Door Open" light projection on the floor in front of the refrigerator and the door gently opens.

Auto Open Drawer™ Freezer drawers glide out automatically, and gently, in response to opening the freezer doors, providing easy reach. Drawers seamlessly glide back in response to closing the freezer doors. Watch the Full Movie

ThinQ® By analyzing usage patterns, ThinQ® delivers an optimized and tailored user experience, from ramping cooling performance and ice making during peak times to conserving energy during times of inactivity through the ThinQ® App.

Features

LG SIGNATURE
See your favorites with a knock on the InstaView® window without opening the door
Open your door hands-free with the Auto Open Door™
Automatically open your fridge and control settings tailored to you with ThinQ® voice control
Add elegance to your kitchen with a stainless steel, scratch-resistant textured finish
Keep meats and produce the freshest possible in the Custom Chill™ Pantry with temperature controls

Capacity
Freezer (cu.ft.)	12 cu.ft.
Refrigerator (cu.ft.)	18.8 cu.ft.
Total Capacity (cu.ft.)	30.8 cu.ft.
Convenience
LG Signature	Yes
ADA Compliant	Yes
Auto Closing Door Hinge	Yes
Child Lock	Yes
Door Alarm	Yes
LoDecibel™ Quiet Operation	Yes
Sabbath Mode	Yes
Temperature Controls	Electronic/Digital
Cooling
Evaporator	2
Fresh Air Filter	Yes
Linear Compressor	Yes
Multi-Air Flow™ System	Yes
Smart Cooling Plus™ System	Yes
Temperature Sensors	8
Dimensions/Clearances/Weights
Carton Dimensions (WxHxD)	38" x 73" x 39"
Depth (Total with Door Open)	49.75"
Depth with Handles	36.63"
Depth without Door	31.88"
Depth without Handles	36.63"
Door Edge Clearance with Handle	2.33"
Door Edge Clearance without Handle	2.33"
Height to Top of Case	69"
Height to Top of Door Hinge	70.25"
Installation Clearance	Sides 2
Standard Depth	Yes
Weight (Unit/Carton)	483 lbs / 530 lbs
Width	35.88"
Width (Door Open 90 with Handle)	40.13"
Width (Door Open 90 without Handle)	40.13"
Energy
Energy Consumption (kWh/Year)	807
ENERGY STAR® Qualified	Yes
Freezer
Auto Open Door™ (Freezer)	Yes
Door Type	Side Swing
Drawers	6
Freezer Handle	Pocket Handle
Freezer Light	LED
No. of Door Bins/Construction	6-2 Piece (clear)
Limited Warranty & UPC
UPC	048231805902
Warranty	1 Year Parts & Labor, 5 Years on Sealed System (Parts & Labor), 5 Years on Compressor (Parts & Labor), 6-10 Years Linear Compressor (Parts Only)
Materials and Finishes
All Available Colors	Textured Steel™
Fingerprint & Smudge Resistant Exterior	Yes
Handles	Pocket Handles
Hidden Hinges	Yes
Surface	Brushed
Refrigerator
Auto Open Door™	Yes
Cantilevered Shelves	Yes
Crisper Bins	2 (soft close)
EasyReach™ Bins	Yes
Glide N' Serve™ Drawer	Yes
LUMIShelf™	Yes
No. of Shelves	4 Split (2 slide out + 2 fixed)
Refrigerator Light	LED (ceiling and shelves)
Shelf Construction	Tempered Glass with LED Light
Temperature Control Pantry	Yes
Summary
Display Type	White Pinhole/White LED
Series	LG SIGNATURE
Type	InstaView™ Door-In-Door
Refrigerator ThinQ® Smart Features
SmartDiagnosis™	Yes
SmartThinQ®	Yes
ThinQ® Smart Technology	Yes
Voice Activation	Yes
wi-fi Enabled	Yes
Works with	Amazon Alexa, Google Assistant
Water & Ice System
Ice & Water Dispenser	Yes

Quick Specs

Appearance
Type: Refrigerator
Style: Freestanding
Has Freezer: Yes
Configuration: French Door Refrigerator
Dimensions
Width: 35.87"
Height: 70.25"
Depth: 29.75"
Features
Energy Star Rated: Yes
Capacity
Refrigerator Size: 30.8 (cu. ft.)
Fresh Food Capacity: 18.8 (cu. ft.)
Freezer Capacity: 12 (cu. ft.)
Icemaker: Yes
Dispenser: Yes
Counter Depth: Yes
Extras
Sabbath Mode: Yes
WiFi Connected: Yes

Specifications Sheet

Energy Guide

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

EPIC Protect Plans

We're here for you if something goes wrong.

Our service plans can eliminate unexpected, out of pocket expenses for repairs with affordable coverage you can trust beyond the original warranty. It's peace of mind protection you can count on!

The protection you expect, the service you deserve.

When a problem arises and service is required, you need it fixed as fast as possible. But then you're faced with a costly repair bill. Are you and your budget prepared? Especially when you have no way of knowing when or how often service may be needed.

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2.1 out of 5

27% of reviewers recommend this product.

HORRIBLE

Tina97 9/28/2024

BEWARE Worst Fridge Ever Most expensive you would think it would be the most reliable yet after one year starts to break down. The first was replaced after less than a year and the second same issues even with extended warranty customer service is a mess they try not to replace it because of its cost they experiment in trying to fix it but to no avail. HAD to throw out hundreds of dollars work of food with no compensation. AVOID
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

BEST ON MARKET

GARY O SR 8/19/2024

COULD NOT BE HAPPIER WITH THIS REFRIG WAY MORE ROOM THAN ANYTHING ELSE I LOOKED AT
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Unreliable refrigerator and terrible service

Kristin Hill 8/13/2024

2021 our first LG Signature refrigerator was delivered. It would not start cooling A replacement was not sent immediately but 3 weeks later. 16 months later summer 2023 the compressor FAILED and we lost all food in the unit. It took 3 weeks for LG to find a service provider but the compressor was finally replaced under warranty. There was no reimbursement for loss of food. 11 months after that summer 2024 the compressor has FAILED AGAIN. The unit is still under warranty but now after 4 weeks of no refrigerator LG has been unable to provide a service technician. They are offering us a prorated refund of $2000 less than the original purchase price. So again 4 weeks of no functioning refrigerator that is under warranty and offering a prorated refund that is $4000 less than replacing this refrigerator. This is not the reliability or service I would expect of a Signature Line product
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Features

Quality

Value

Broke after 4 yrs fix unsuccessful

dekdout 6/13/2024

We purchased a 3-piece LG Signature kitchen appliance set from Costco in Oct of 2019 along with the 3 year extended warranty through SquareTrade/Allstate. After 4 and a half years the fridge stopped cooling. We walked through the extended warranty claims process and were told that the cooling system had a 10 year manufacturers warranty so a claim was started with LG. After the troubleshooting process a part was ordered with the expectation that when it arrived an appt would be scheduled. Despite following the instructions the appt wasnt scheduled until the following Monday which was a week later than we were initially told and made it 2 weeks after the fridge died. The morning of the appointment we got a text from LG stating our appointment had been or shortly would be rescheduled so we went about our day. Turns out LG was misinformed and so we werent at the house when the technician showed up. So a new appt was scheduled for Wednesday. On Wednesday the technician replaced the compressor but that didnt fix the issue so he recommended talking to Costco for a replacement or ordering a new circuit board which would take 7-10 days to arrive and he wasnt confident that would fix the issue as hes never seen that be a problem. Costco offered to refund our purchase but no longer sells appliance packages and the cost of a replacement fridge almost double what they are refunding. We could take the money and get a different fridge but then we dont have a matching set and certainly not one with the features we had with the LG. We could get the fridge fixed but with less than 5 months left on the extended warranty and reading the reviews about others having to fix this part multiple times that doesnt seem like a good idea either. Ultimately we want a fridge that works and matches the set we have in appearance and quality. 5 years is not enough of a lifetime for the amount we paid for the top of the line fridge. The customer service experience was horrible where our expectations were set multiple times by different people and not met. This is not what we expected when we paid top dollar. We invested heavily in LG for our entertainment TV our kitchen LG Signature set and our laundry. We will not be purchasing another LG product after this.
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Features

Quality

Value

It is broken and repair has been a nightmare

ekellr 6/13/2024

We purchased a three-appliance package LG Signature Kitchen Set - dishwasher dual fuel range fridge on 10/30/2019 along with an extended warranty through Allstate/SquareTrade. Last weekend on 05/25/2024 the fridge stopped cooling. On 05/27/2024 Monday night I filed an online claim with SquareTrade which I completed the next morning as instructed. Since cooling issues have been handled by the manufacturer for ten years they redirected us to LG. I spoke with LG and we spent a day going through their troubleshooting process which included a manual defrost. The next day I spoke with them again and they opened an issue with the service center that handles our area Appliance Service Center. The center promptly ordered a part and started a text message thread explaining what to do while the part was being shipped to us. The instructions in the text message asked for a picture of the serial number sticker and for us to inform them when all the parts arrived. They didnt tell me how many parts to expect but as soon as I got home on Friday and saw the part I texted them on the same thread that it had arrived. We had tentatively set an appointment for yesterday 6/3 to get it installed but they couldnt confirm the time because they needed to know the part was there first. I didnt hear from them over the weekend. Yesterday morning I called LG because the service center number does not accept phone calls. I expressed my extreme frustration and concern that we might have to wait another week for the appointment making it two weeks without a fridge. I escalated to a supervisor and explained that if we had to wait another week we would never buy another LG product again. He listened to my concerns sent a high-importance request/email to the Appliance Service Center ASC and promised me a call this morning between 7-8 am PST after he followed up with the service center. He did not call this morning. I called about 45 minutes ago and spent that time waiting for the person I talked to as he couldnt transfer me to the supervisor from the previous day. He contacted ASC who said they didnt show the part as delivered. LG knew the part was delivered yesterday when we talked so the LG representative got back on the phone with ASC. They promised to contact me within the day with the next available time which is 6/10. So we will have been two weeks without a fridge I believe that if I hadnt called I wouldnt have gotten a call from the supervisor at LG Daren and wouldnt have scheduled an appointment. I dont know if 6/10 is the earliest possible time or just the next convenient time for the person who handles Duvall WA. At this point they should be going out of their way to help. As you can hopefully understand my patience and ability to give people the benefit of the doubt are low. The one positive action LG took in our favor was offering to replace the cost of the food we lost once the repairs are made. We have small kids and not having a fridge for this long has been a huge inconvenience not to mention the cost of the lost food including irreplaceable frozen breast milk. We are living out of two small coolers and buying ice every day. While I acknowledge we are fortunate to have these things coolers the ability to buy ice etc. this situation has been extremely frustrating and has made me very angry. As consumers we have limited tools at our disposal to respectfully report concerns. We noticed the refrigerator cooling system stopped working. We contacted LG and the repair service was scheduled for Monday. On Monday 6/10/2024 at 12:14 pm I got a text from the technician stating he would be at our house in about 20-30 minutes. At 12:57 he stated he was at the house despite my texting him back to say no one was home. Its obvious that the communication is one-way on that text number. I explained we received a text from LG this morning that the appointment would be rescheduled so both my wife and I left the house and continued with our day. He was an hour late and gave us no warning so even if we thought the appointment was on for 8-12 he didnt show up. I told him hed have to wait an hour until my wife got home. He said he couldnt wait because he had another customer. Im thinking Im a customer. Youre late for my house and youre worried about your next customer which is why you cant wait an hour? He said he would call his company to see if he could come tomorrow or later. I have no idea what that means and no confidence in what he said would actually happen. I bet you could send us another fridge and it would get here before this one gets fixed. Timeline for todays events: Friday 6/7 8:00 AM - Rain with Appliance Service Center sends a text stating Jabur will be at our house on Monday 6/10 between 8-10 am. Monday 6/10 8:15 AM - LG sends a text message stating Your service appointment has been or will soon be rescheduled. I also received an email stating the same attached. 12:14 PM - Jabur Nooruldeen texts via the Appliance Service Center text line stating hed be at our house in 20-30 minutes. 12:57 PM - Jabur calls stating hes at our house. The appointment has been rescheduled for Wednesday 6/12. The technician came and after a couple of hours determined that the cooling piece still wasnt working and thought it might be the panel. He said he could order one but it would take 7-10 business days to arrive and then schedule a new repair meaning we would be without a fridge for over a month. In the meantime we contacted Costco customer service and they offered to refund us the money for the fridge which is a little over $5000. However we got all three appliances as a package deal and the fridge was cheaper. Now the cost of a new fridge is $8000 plus taxes 10. If we accept the deal we will essentially be paying almost $1000 a year to use this fridge. And if we get another one it wont match the set we have. As I read reviews here and on other websites from other customers who bought this exact fridge they are having the same issues which are well-known to LG and vendors. Once the fridge breaks it doesnt matter how many times it gets fixed it always breaks again. So we are left with no option but to lose a significant amount of money. We really love the way our fridge feature and look and have been looking forward to having it in our kitchen for a long time since it is a very expensive and luxury appliance. However we were unlucky and got a bad unit. After everything that happened I DO NOT recommend this fridge to anyone We bought the most expensive top-of-the-line refrigerator thinking we wouldnt have any issues and now we are in this position. Awful
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

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Quality

Value

HUGE fridge and keeps all the food cool and frozen

paulus5010 5/22/2024

We bought this 2 months ago and it is a HUGE fridge. It keeps the temperature as it is set to. Now our fridge in no longer crammed with food and it is easy to find and reach the food we wanted. The compressor seems to run all the time.
Originally posted on lg.com

Yes, I recommend this product

Features

Quality

Value

Paid a fortune and the product is a piece of JUNK

somersetnj 2/27/2024

Have had refrigerator for 4 years now and the fridge portion has always been set to 32degrees F but the actual temp in the fridge portion is always between 40 - 42 degrees F. Have had numerous calls with LG concierge level service team and they have sent technicians to my house but have never made any attempt to do anything to fix the problem simply replace the temp sensor. Instead they just list out several ways in which the issue could possibly be my fault. Maybe Im not leaving enough clearance around the fridge but freezer compartments work fine? maybe I filling fridge with too many products or blocking the vents but I never keep it more than half full. Thats because everything spoils so quickly I cant keep much in there. I will NEVER by another LG product EVER in my life. Complete waste of money and my time with this company.
Originally posted on lg.com

No, I do not recommend this product

Lacks longevity and lacks product support

LG Signature 31 cu ft 1/2/2024

Life expectancy is 5 years. Not worth the amount of money for a 5 year life. Purchased in Oct 2018 online. Took delivery in Dec 2018. One week before Thanksgiving the fridge stops cooling. Attempted to use the 5 year extended warranty we purchased LG denied it because we purchased it in Oct. My argument was that it was not delivered until December and wasnt actually used until Dec. It sat in its box in a warehouse waiting for our home to be completed. Right at the expiration of the warranty the fridge stops cooling and making ice. Got a tech to come out and replace the compressor and fix the ice maker. After $1100 bill problem still not resolved. Now told evaporator coil has a small leak. LG support is non-existence. Dont expect more than 5 years of use and do not expect any support.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Customer not important

timdwelsh 1/1/2024

LG does not honor warranty agreement that you have on your appliance and you cannot count on service support. Our refrigerator was out of service for over 3 months and while warranty says they will pay for parts they paid for less than half cost of parts. Life is not Good with LG. Try another brand.
Originally posted on lg.com

No, I do not recommend this product

Best of the best

Mufreir 11/5/2023

bought this product three years ago and it has been the best refrigerator weve ever owned. All my vegetables last a week longer food doesnt go bad. Its beautiful inside and easy to clean. Its a statement piece in our kitchen. It just does everything that we want in a refrigerator.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Never Again

SGG4 9/27/2023

We keep trying LG products but they are always full of problems and customer support is worthless. LG = lifes NOT good
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value